A structural determinants of customer satisfaction on Residence Resort Paka, Terengganu / Norizan Rusli

The exploratory research (focus group) reported in this thesis offers several insights and propositions concerning customer's perceptions of service quality and customers satisfaction. The research study revealed certain dimensions that customers uses in forming expectations about perceptions o...

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Bibliographic Details
Main Author: Rusli, Norizan
Format: Student Project
Language:English
Published: 1998
Subjects:
Online Access:https://ir.uitm.edu.my/id/eprint/60449/1/60449.pdf
https://ir.uitm.edu.my/id/eprint/60449/
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