Air Asia customer services / Muhammad Syafiq Shamsulnidza … [et al.]

• Main Authors: Shamsulnidza, Muhammad Syafiq, Abu Bakar, Nor Zam Rizana, Tabrani, Nahli, Mokhsin, Muhammad Faris
• Format: Entrepreneurship Project
• Language: English
• Published: 2018
• Subjects: Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling; Consumer satisfaction; Customer services. Customer relations
• Online Access: https://ir.uitm.edu.my/id/eprint/49924/1/49924.pdf; https://ir.uitm.edu.my/id/eprint/49924/

The aim of this study to investigate the problems with AirAsia system and services that complained by customers. As we already know, Air Asia is one of flight service in Malaysia. The customers who want to use this service can do either from the counter itself or by Internet service. Unfortunately,...