Customers satisfactions and service quality at the Jabatan Pendaftaran Negara / Farizan Mohd Said

• Main Author: Mohd Said, Farizan
• Format: Student Project
• Language: English
• Published: 2008
• Subjects: Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling; Consumer satisfaction; Customer services. Customer relations
• Online Access: https://ir.uitm.edu.my/id/eprint/71832/1/71832.pdf; https://ir.uitm.edu.my/id/eprint/71832/

Nowadays, customer satisfactions are really important issues to the business, which it can determine the business profit or lost. This is because customer experience various levels of satisfactions or dissatisfaction after each service experience according to the extent to which their expectations w...