The elements of service quality which contributes to customer satisfaction in using TM services in Seremban / Norizzati Abdul Hamid

• Main Author: Abdul Hamid, Norizzati
• Format: Student Project
• Language: English
• Published: Faculty of Business and Management 2007
• Subjects: Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling; Consumer satisfaction; Customer services. Customer relations
• Online Access: http://ir.uitm.edu.my/id/eprint/21493/1/PPb_NORIZZATI%20ABDUL%20HAMID%20M%20BM%2007_5.pdf; http://ir.uitm.edu.my/id/eprint/21493/

This study mainly focusing on the elements of service Quality provides by TM Seremban which contributes to Customer Satisfaction in using the services. This study requires 60 respondents to answer the questionnaire in order to help the researcher to get the findings. The respondents that answer the...