The influence of organizational justice and demographic variables on employee willingness to engage in customer oriented behaviour / Sarminah Samad and Zaini Abdullah

• Main Authors: Samad, Sarminah, Abdullah, Zaini
• Format: Article
• Language: English
• Published: Universiti Teknologi MARA Cawangan Pahang 2007
• Subjects: Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling; Consumer satisfaction; Customer services. Customer relations
• Online Access: http://ir.uitm.edu.my/id/eprint/30748/2/30748.pdf; http://ir.uitm.edu.my/id/eprint/30748/

The purpose of this study was to examine the relationship between organizational justice and demographic variables with employee willingness to engage in customer oriented behavior. Consequently, the study was to determine the influence of demographic variables and organizational justice on employee...