The relationship between quality service by Enterprise Wide Risk Management (EWRM) towards customer satisfaction / Nurzalina Md Azlan
This study investigates the relationship between service quality and customer satisfaction in the Tenaga Nasional Berhad (TNB) with a focus on at Enterprise Wide Risk Management (EWRM). A total of 30 respondents among customer of EWRM were participated in the study. Research questions and objectives...
保存先:
第一著者: | Md Azlan, Nurzalina |
---|---|
フォーマット: | Student Project |
言語: | English |
出版事項: |
2011
|
主題: | |
オンライン・アクセス: | http://ir.uitm.edu.my/id/eprint/30519/1/30519.pdf http://ir.uitm.edu.my/id/eprint/30519/ |
タグ: |
タグ追加
タグなし, このレコードへの初めてのタグを付けませんか!
|
類似資料
-
Effectiveness of Customer Relationship Management (CRM) towards enhancing customer loyalty in Epic Evolution (M) Sdn Bhd, Johor / Lily Suryana Roslaili
著者:: Roslaili, Lily Suryana
出版事項: (2011) -
Factors influencing customers to choose Ar Rahnu in Bank Rakyat Sungai Buloh / Siti Nur Fashah Roslan
著者:: Roslan, Siti Nur Fashah
出版事項: (2011) -
Managing customer retention in Etiqa Takaful Khiron’s Agency Group: a manifestation of theory and practices / Nur Arfah Mustapha
著者:: Mustapha, Nur Arfah
出版事項: (2010) -
Analysis of customer loyalty towards Askco Sdn. Bhd. / Hazwani Amira Abdul Jamil
著者:: Abdul Jamil, Hazwani Amira
出版事項: (2018) -
A study of brand awareness, brand equity and brand slogan towards advertisement a case study: Superlilo Sdn Bhd / Hazieqa Syabilla Mohd Hatta
著者:: Mohd Hatta, Hazieqa Syabilla
出版事項: (2018)