The relationship between quality service by Enterprise Wide Risk Management (EWRM) towards customer satisfaction / Nurzalina Md Azlan

This study investigates the relationship between service quality and customer satisfaction in the Tenaga Nasional Berhad (TNB) with a focus on at Enterprise Wide Risk Management (EWRM). A total of 30 respondents among customer of EWRM were participated in the study. Research questions and objectives...

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Bibliographic Details
Main Author: Md Azlan, Nurzalina
Format: Student Project
Published: 2011
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