The influences of e-service quality and customer loyalty of dropee / Zulfahmi Zulkifle

• Main Author: Zulkifle, Zulfahmi
• Format: Student Project
• Language: English
• Published: Bachelor of Business Administrations (Hons) Marketing 2018
• Subjects: Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling; Consumer satisfaction; Customer services. Customer relations; Electronic commerce
• Online Access: https://ir.uitm.edu.my/id/eprint/53153/1/53153.pdf; https://ir.uitm.edu.my/id/eprint/53153/

The Internet business area or eCommerce is one of the quickest developing and most alluring ventures in Malaysia. The most recent gauge by Statista uncovered that the Online business stage has earned the revenue to US$3,144m before the finish of 2018. Besides, the industry is relied upon to produce...