Customer satisfaction: Experiences in healthcare sector
This book is written to guide readers on every aspect of customer satisfaction based on a contextualised approach and to assist in improving the service quality.It is intended as a reference in measuring customer satisfaction in a more holistic way, not only in healthcare sector but also in banking,...
Saved in:
Main Authors: | Ahmad, Hartini, Allan, Mahmoud |
---|---|
Format: | Book |
Published: |
UUM Press
2014
|
Subjects: | |
Online Access: | http://repo.uum.edu.my/12229/ http://uumpress.com.my/ |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
-
Measuring patients’ healthcare service quality perceptions, satisfaction, and loyalty in public and private sector hospitals in Pakistan
by: Shabbir, A., et al.
Published: (2016) -
A cognitive-affective-behavioral responses of customer experience (CAB-CE) model for service delivery improvement in the healthcare industry
by: Wan Mustaffa, Wan Salmuni, et al.
Published: (2020) -
Relationship between Restaurant Experiences and Customer Satisfaction – Malaysia Based Chain Restaurants
by: Xie, Tian
Published: (2013) -
Evolutionary process change factor on internal customer satisfaction in telecommunication companies Jordan
by: Al-Sardia, Sattam Jumah, et al.
Published: (2013) -
International and local students satisfaction of healthcare services
by: Qasem, Aayed, et al.
Published: (2011)