Customer satisfaction: Experiences in healthcare sector

This book is written to guide readers on every aspect of customer satisfaction based on a contextualised approach and to assist in improving the service quality.It is intended as a reference in measuring customer satisfaction in a more holistic way, not only in healthcare sector but also in banking,...

Full description

Saved in:
Main Authors: Ahmad, Hartini, Allan, Mahmoud
Published: UUM Press 2014
Online Access:
Tags: Add Tag
No Tags, Be the first to tag this record!
Institution: Universiti Utara Malaysia
Record Id: my.uum.repo.12229