Evolutionary process change factor on internal customer satisfaction in telecommunication companies Jordan
This study investigates the influence of leadership change, behavioural change, structural change, technological change and cultural change on internal customer satisfaction.Due to this, a cross-sectional study design with a quantitative study approach was conducted, and data was generated through s...
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| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Centre for Promoting Ideas
2013
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| Subjects: | |
| Online Access: | http://repo.uum.edu.my/15375/1/22.pdf http://repo.uum.edu.my/15375/ http://ijbssnet.com/journal/index/2304 |
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