Service quality and customer satisfaction in Thailand’s audit firms
Customer satisfaction is an important factor for firms.In the high levels of competition, many firms are trying to increase customer satisfaction.Increasing customer satisfaction decreases customer complaints, increase repurchase intentions, get higher future profitability and lead to better financ...
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| Main Authors: | , , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2015
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| Subjects: | |
| Online Access: | http://repo.uum.edu.my/15368/1/getfile.pdf http://repo.uum.edu.my/15368/ http://buuconference.buu.ac.th/ |
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