Relationships between system quality, service quality, and customer satisfaction

Purpose: This study aims to explore the impact of system quality dimensions, namely, ease of use, accessibility, interactivity and website innovativeness on service quality (SQ) and customer satisfaction.Design/methodology/approach: The study used a quantitative approach, by using a survey method.Th...

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Bibliographic Details
Main Authors: Mohammad Salameh, Anas Abdelsatar, Ahmad, Hartini, Zulhumadi, Faisal, Abubakar, Faruq Muhammad
Format: Article
Language:English
Published: Emerald Publishing Limited. 2018
Subjects:
Online Access:http://repo.uum.edu.my/24452/1/JSIT%2020%201%202018%2073%20102.pdf
http://repo.uum.edu.my/24452/
http://doi.org/10.1108/JSIT-03-2017-0016
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