The relationship between service quality and customer satisfaction at Chancellery of Universiti Malaysia Terengganu / Norain Abd Wahid

• Main Author: Abd Wahid, Norain
• Format: Thesis
• Language: English
• Published: 2014
• Subjects: Consumer satisfaction; Customer services. Customer relations; Malaysia
• Online Access: https://ir.uitm.edu.my/id/eprint/69891/1/69891.pdf; https://ir.uitm.edu.my/id/eprint/69891/

This study attempts to examine the relation ship between service quality and customer satisfaction at Chancellery of Universiti Malaysia Terengganu. The study was conducted using a se t of questionnaire to 285 employees of Universiti Malaysia Terengganu and a convenience sampling is employed . Th e...