Customer satisfaction towards the services provided by POS Malaysia Berhad / Norazilla Abd Aziz

• Main Author: Abd Aziz, Norazilla
• Format: Student Project
• Language: English
• Published: Faculty of Business and Management 2010
• Subjects: Consumer satisfaction; Customer services. Customer relations
• Online Access: http://ir.uitm.edu.my/id/eprint/28175/3/28175.pdf; http://ir.uitm.edu.my/id/eprint/28175/

Organizations cannot exist without customers. As such, the customer must be the central focus of the organization. The purpose of this research is to study The Customer Satisfaction towards the services provided by Pos Malaysia Berhad. This research also will determine whether customer is satisfied...