Customer service and customers' satisfaction towards TM Kuala Lumpur customer service: TM customers' perspective / Muhamad Izzuddin Ab Rani

• Main Author: Ab Rani, Muhamad Izzuddin
• Format: Student Project
• Language: English
• Published: 2015
• Subjects: Consumer satisfaction; Customer services. Customer relations
• Online Access: https://ir.uitm.edu.my/id/eprint/89918/1/89918.pdf; https://ir.uitm.edu.my/id/eprint/89918/

All big companies in the world are spending millions and millions of their money to strengthen their customer service because for them, customers are their heart and soul. Without customers, their businesses cannot generate income hence, the companies will bear losses. Customer service is like threa...