AKPK customer experience and satisfaction: service quality of AKPK counter service in Kuching/ Jasmine Sabri
In light of the challenges facing the service industry, this report emphasises that the future success of service provider relies upon delivering a ‘good customer service experience’. In addition, it has recognised that the underpinning critical success for the service industry is all about bringing...
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| Format: | Student Project |
| Language: | English |
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2013
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| Online Access: | https://ir.uitm.edu.my/id/eprint/82617/1/82617.pdf https://ir.uitm.edu.my/id/eprint/82617/ |
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