Customer satisfaction on internet services of Pustaka Negeri Sarawak / Ahmad Soffian Jemadi

• Main Author: Jemadi, Ahmad Soffian
• Format: Student Project
• Language: English
• Published: 2003
• Subjects: Consumer satisfaction; Customer services. Customer relations
• Online Access: https://ir.uitm.edu.my/id/eprint/60133/1/60133.pdf; https://ir.uitm.edu.my/id/eprint/60133/

This paper draws on customer satisfaction in the aspect of services. It is focusing on the Internet services provided by Pustaka Negeri Sarawak. Pustaka Negeri Sarawak is a center of knowledge especially for Kuching society. The role of Pustaka as a center of knowledge is very important for current...