Quality perception and satisfaction of the customers toward the counter services of the public sector / Neder Safwan
The purpose of this study is to identify the effect of service quality dimension (SERVQUAL model) towards customer satisfaction One Serve Kuala Lumpur City Hall counter. The five dimension of SERVQUAL have been influence on customer satisfaction. The five dimensions are tangible, reliability, respon...
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| Format: | Student Project |
| Language: | English |
| Published: |
2016
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| Online Access: | https://ir.uitm.edu.my/id/eprint/82896/1/82896.pdf https://ir.uitm.edu.my/id/eprint/82896/ |
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