A study of customer satisfaction toward the service quality provided by SOCSO Rawang / Nadiah Mohd Sharif

• Main Author: Mohd Sharif, Nadiah
• Format: Student Project
• Language: English
• Published: Faculty of Business and Management 2010
• Subjects: Consumer satisfaction; Customer services. Customer relations
• Online Access: http://ir.uitm.edu.my/id/eprint/27404/1/27404.pdf; http://ir.uitm.edu.my/id/eprint/27404/

This research is about a study on relationship between service quality and customer satisfaction at SOCSO Rawang. Factor such as service quality and customer satisfaction have been identified in order to investigate whether or not these factors have a relationship with customer satisfaction. The pur...