The relationship between service quality and customer satisfaction at Chancellery of Universiti Malaysia Terengganu / Norain Abd Wahid
This study attempts to examine the relation ship between service quality and customer satisfaction at Chancellery of Universiti Malaysia Terengganu. The study was conducted using a se t of questionnaire to 285 employees of Universiti Malaysia Terengganu and a convenience sampling is employed . Th e...
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| Main Author: | |
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| Format: | Thesis |
| Language: | English |
| Published: |
2014
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| Online Access: | https://ir.uitm.edu.my/id/eprint/69891/1/69891.pdf https://ir.uitm.edu.my/id/eprint/69891/ |
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