表紙画像

Measuring service quality using SERVQUAL model: An overview on customers satisfaction of online shopping in Malaysia

Since the difficulties in both defining and measuring it with no overall consensus emerging on either, service quality is a concept that has aroused significant interest and debate in the research literature.Customer satisfaction and service quality are often treated together as functions of custom...

保存先:

書誌詳細
主要な著者:	Ariffin, Ahmad Shabudin, Mohtar, Shahimi, Ibrahim, Amlus, Amlus, Mohamad Harith
フォーマット:	Conference or Workshop Item
言語:	English
出版事項:	2012
主題:	HD28 Management. Industrial Management
オンライン･アクセス:	http://repo.uum.edu.my/16746/1/3.pdf http://repo.uum.edu.my/16746/ http://www.ictom.info/proceedings/3rd-2012
タグ:	タグ追加タグなし, このレコードへの初めてのタグを付けませんか!

類似資料

Factors that contribute in successful implementing of modularity product: Study of manufacturing firm in Malaysia
著者:: Ibrahim, Amlus, 等
出版事項: (2012)

Transformation of An-Nur specialist hospital to improve service quality
著者:: Mohtar, Shahimi, 等
出版事項: (2015)

Moderating effect of BSN banking agent towards the financial inclusion performance of BSN: a conceptual overview
著者:: A Malek, Bahiah, 等
出版事項: (2017)

A review of servqual model in relation to transportation services
著者:: Mohamad Kamil, Meilina, 等
出版事項: (2019)

Servitization in Malaysian poultry contract farming: a critical overview
著者:: Baluch, Nazim Hussain, 等
出版事項: (2017)

Servitization in Malaysian poultry contract farming: a critical overview
著者:: Baluch, Nazim Hussain, 等
出版事項: (2017)

Linkages between supplier, customer involvement and business performance: A green supply chain investigation in the poultry industry
著者:: Ariffin, Ahmad Shabudin, 等
出版事項: (2012)

Analyzing the impact knowledge identification, cycle time, segmenting customers of product design in accelerating customer acceptance
著者:: Cheng, Siew Mun, 等
出版事項: (2015)

Analysis of e-service quality through online shopping
著者:: Nasser, Mohammad Al-, 等
出版事項: (2015)

Measuring service quality using SERVQUAL model : a case study of e-retailing in Iran
著者:: Siadat, Seyed Hossein
出版事項: (2008)

Online customer shopping behaviour: The mediating role of online perceived risk
著者:: Yahya, Wan Kalthom, 等
出版事項: (2020)

Quality Management SERVQUAL Analysis on UUM bus service: a atudy on Route D
著者:: Chin Xuan Hao, Andre, 等
出版事項: (2020)

Profiling online and manual tax filers: Results from an exploratory study in Penang, Malaysia
著者:: Ramayah, T., 等
出版事項: (2008)

SERVQUAL dalam penilaian kualiti perkhidmatan di hospital
著者:: Mohamad Tahar, Effaziela, 等
出版事項: (2008)

Measuring customers satisfaction on bus transportation
著者:: Islam, Rabiul, 等
出版事項: (2014)

Mediating effect of e-service quality perceptions on attitude and trust toward online shopping
著者:: Al-Nasser, Mohammad, 等
出版事項: (2016)

Service quality and customer satisfaction in Thailand’s audit firms
著者:: Pringviriya, Nuchsara, 等
出版事項: (2015)

The influence of perceived system quality and perceived information quality towards continuance intention of tax e-filing system in Malaysia
著者:: Chandra, Punitha, 等
出版事項: (2015)

Relationships between system quality, service quality, and customer satisfaction
著者:: Mohammad Salameh, Anas Abdelsatar, 等
出版事項: (2018)

Customer Satisfaction and Service Quality as Determinants of Customer Loyalty in Nigerian Hospitality Industry
著者:: Gawuna, Muhammad Sani, 等
出版事項: (2017)

Exploring service quality and customer satisfaction at Library in Malaysia University
著者:: Ahmad, Nur Hafidzoh Asyiqin, 等
出版事項: (2015)

Service quality and customer satisfaction within festival and special event
著者:: Ayob, Norazirah, 等
出版事項: (2010)

Customer satisfaction on service quality in restaurant in UUM: inasis TNB
著者:: Mohd Zaini, Nursyazwana, 等
出版事項: (2020)

Service Quality, Trust and Customer Satisfaction on Customer Loyalty: A Study of Banks in Malaysia
著者:: Chen, Kai
出版事項: (2012)

Managerial skills – A moderator in business performance: Focus on linkages between integrator, grower and business performance
著者:: Ariffin, Ahmad Shabudin, 等
出版事項: (2014)

Linkages between integrator, grower involvement and business performance: Focus on moderating effect of managerial skill
著者:: Ariffin, Ahmad Shabudin, 等
出版事項: (2014)

Review of contract farming and technological capability towards poultry business performance in Malaysia
著者:: Ariffin, Ahmad Shabudin, 等
出版事項: (2015)

Review of contract farming and technological capability towards poultry business performance in Malaysia
著者:: Ariffin, Ahmad Shabudin, 等
出版事項: (2015)

A conceptual framework of an effectiveness of talent management in improving organisational performance at BSN: leadership style as a moderator
著者:: Nasir, Yong Salmah, 等
出版事項: (2017)

Effectiveness of talent management to improving organisational performance in government owned bank
著者:: Nasir, Yong Salmah, 等
出版事項: (2017)

The factor that affects the effectiveness of agent banking characteristics on financial inclusion performance: a study from Malaysian government-owned banks in Negeri Sembilan
著者:: A Malek, Bahiah, 等
出版事項: (2017)

Service quality (SERVQUAL) influence customer satisfaction of Tampin Perodua Service Centre / Syahirah Aisyah Mohd Zafri
著者:: Mohd Zafri, Syahirah Aisyah
出版事項: (2019)

The effects of service quality, customer satisfaction on re-patronage intentions of a hotel’s existing customers
著者:: Tee, Chai Huat, 等
出版事項: (2012)

The influence of food trucks' service quality on customer satisfaction and its impact toward customer loyalty
著者:: Bagyalakshmi Gopi,, 等
出版事項: (2020)

Motivational factors for online grocery shopping
著者:: Pauzi, S. F. F. B., 等
出版事項: (2017)

Online shopping behaviour and logistics compentencies
著者:: A. Jalil, Emy Ezura, 等
出版事項: (2017)

Student online purchasing behaviour and factors toward satisfaction on online services
著者:: Teng, Ming Mei, 等
出版事項: (2020)

Service Quality And Customer Satisfaction: Rapid Kuantan In Kuantan Route, Malaysia
著者:: Liu, Yao, 等
出版事項: (2014)

A study on service quality and customer satisfaction at Bank Islam in UUM
著者:: Ong, Hoey Chuen, 等
出版事項: (2020)

An exploratory of the intangible assets: Methods of measuring intellectual capital
著者:: Noordin, Muhammad Arafat, 等
出版事項: (2013)