Analysis of e-service quality through online shopping

• Main Authors: Nasser, Mohammad Al-, Islam, Rabiul, Zainal Abidin, Irwan Shah, Azam, Muhammad, Prabhakar, Akhiles Chandra
• Format: Article
• Language: English
• Published: Academic Journals Inc. 2015
• Subjects: HD28 Management. Industrial Management
• Online Access: http://repo.uum.edu.my/18631/1/RJBM%209%203%202015%20422-442.pdf; http://repo.uum.edu.my/18631/; http://doi.org/10.3923/rjbm.2015.422.442

This study investigates the factors that influence the e-service quality through online shopping.E-service quality is the difference between customers’ expectations for service performance priorities the service encounters and their expectations about service performance prior to the service offerin...