Sustaining a quality management system: Process, issues and challenges
Purpose– This paper aims to highlight the planning and implementation processes of a higher education institution ISO 9000 quality management system. Design/methodology/approach– The paper discusses the issues and challenges faced by the institution in the process of maintaining and going beyond th...
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| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Emerald Group Publishing Limited
2013
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| Subjects: | |
| Online Access: | http://repo.uum.edu.my/15420/1/BSS-12.pdf http://repo.uum.edu.my/15420/ http://doi.org/10.1108/BSS-12-2011-0032 |
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