The roles of technology in enhancing service excellence in higher education

For a long time, the importance of technology has become an essential topic discussed for competitive advantage and previous studies have pointed out that many business operations have shifted from traditional to computer since the 1980s (Jackson & Humble 1994). During that time, the information...

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Bibliographic Details
Main Authors: Ariffin, Hasfizani, Mohd Mokhtar, Sany Sanuri, Abdullah, Nur Farhana
Other Authors: Abu, Noor Hidayah
Format: Book Section
Published: 978-967-2276-11-1 2019
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