Does job satisfaction mediate the relationship between leaders and academic staffs’ commitment to service quality at the Malaysian universities?
This paper discussed the mediating effect of job satisfaction on the relationship between perceived transformational leadership style and commitment to service quality among academic staff in Malaysian Universities. Total usable questionnaires were 387 with a response rate of 36 percent from both p...
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Main Authors: | , |
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Format: | Article |
Language: | English |
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Scottish Group of Education and Testing Services
2012
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Online Access: | http://repo.uum.edu.my/9567/1/SJASS_Vol.3_No.1.pdf http://repo.uum.edu.my/9567/ http://scottishjournal.co.uk/paper/SJASS_Vol.3_No.1.pdf |
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