Effect of perceived safety, procedural justice on domestic airline passengers of Nigeria

The aim of the paper is to empirically examine how perceived safety and procedural justice effect satisfaction service recovery of domestic airline passengers in Nigeria.The study uses survey method, quantitative in nature.Using PLS SEM the conceptual model was tested with a sample of 444 passengers...

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Bibliographic Details
Main Authors: Muhammad, Haliru, Mohd Mokhtar, Sany Sanuri
Format: Article
Published: Academy of Business and Retail Management Research 2017
Online Access:http://repo.uum.edu.my/23052/
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