Sustaining a quality management system: Process, issues and challenges

• Main Authors: Mohd Mokhtar, Sany Sanuri, Abdullah, Nur Adiana Hiau, Kardi, Nordin, Yacob, Mohd Idzwan
• Format: Article
• Language: English
• Published: Emerald Group Publishing Limited 2013
• Subjects: HD28 Management. Industrial Management; LB2300 Higher Education
• Online Access: http://repo.uum.edu.my/15420/1/BSS-12.pdf; http://repo.uum.edu.my/15420/; http://doi.org/10.1108/BSS-12-2011-0032

Purpose– This paper aims to highlight the planning and implementation processes of a higher education institution ISO 9000 quality management system. Design/methodology/approach– The paper discusses the issues and challenges faced by the institution in the process of maintaining and going beyond th...