An instrument for measuring total quality management practices in higher education - The development of comprehensive TQM practices measurement

As the business world becomes more and more competitive, quality has become a must for every marketable product or service. Therefore, every company has to focus their attention on striving for excellent quality. Over the past few decades, industries have come to understand that in order to stay com...

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Bibliographic Details
Main Authors: Yaakub, Kamarul Bahari, Yusoff, Rushami Zien
Format: Conference or Workshop Item
Published: 2010
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