The influence of service quality and employee quality on customer’s loyalty towards hotels in Perlis during COVID-19 pandemic / Nurfatin Nabiela Md Noor ... [et al.]
Malaysian hotels have suffered significant revenue losses because of the COVID-19 outbreak. As numerous different courses of action were pursued, including firing staff, closing hotels temporarily or permanently, and—in the worst case— filing for bankruptcy, many businesses were discovered to need t...
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Main Authors: | Md Noor, Nurfatin Nabiela, Mohd Said, Noraslinda, Lahap@Wahab, Johanudin, Abdul Hakim, Fairuz, Rahim, Noraini |
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Format: | Article |
Language: | English |
Published: |
Universiti Teknologi Mara Cawangan Pulau Pinang
2023
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Subjects: | |
Online Access: | https://ir.uitm.edu.my/id/eprint/86375/1/86375.pdf https://ir.uitm.edu.my/id/eprint/86375/ http://ejssh.uitm.edu.my |
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