Factors influence guests’ satisfaction to continually accommodate at Hatten Hotel / Nurul Farhana Abd Majid

• Main Author: Abd Majid, Nurul Farhana
• Format: Student Project
• Language: English
• Published: 2014
• Subjects: Consumer satisfaction; Hospitality industry. Hotels, clubs, restaurants, etc. Food service
• Online Access: http://ir.uitm.edu.my/id/eprint/30423/1/30423.pdf; http://ir.uitm.edu.my/id/eprint/30423/

The purpose of this study is to identify the factor influence guests’ satisfaction. The research is based on a sample of 93 respondents who accommodate and had spent their nights at Hatten hotel at least for one night. The results show that cleanliness, facilities, safety, location and price have si...