Factor influence service quality at hotel in Kuala Terengganu /Caroline Anak Francis & Ireine Anak Steward Maurice

• Main Authors: Francis, Caroline, Steward Maurice, Ireine
• Format: Student Project
• Language: English
• Published: Faculty of Hotel and Tourism 2018
• Subjects: Hospitality industry. Hotels, clubs, restaurants, etc. Food service; Malaysia; Quality control
• Online Access: http://ir.uitm.edu.my/id/eprint/25380/1/PPb_CAROLINE%20ANAK%20FRANCIS%20T%20HM%2018_5.pdf; http://ir.uitm.edu.my/id/eprint/25380/

Hotel industry and tourism contributes to the economic development of the state of Terengganu. The industry is challenged with various obstacles and problems in the terms of fulfilling the prospect of their guests through the delivery of high quality services. Quality service delivery allows and ens...