The influence of service quality and employee quality on customer’s loyalty towards hotels in Perlis during COVID-19 pandemic / Nurfatin Nabiela Md Noor ... [et al.]

• Main Authors: Md Noor, Nurfatin Nabiela, Mohd Said, Noraslinda, Lahap@Wahab, Johanudin, Abdul Hakim, Fairuz, Rahim, Noraini
• Format: Article
• Language: English
• Published: Universiti Teknologi Mara Cawangan Pulau Pinang 2023
• Subjects: Hospitality industry. Hotels, clubs, restaurants, etc. Food service
• Online Access: https://ir.uitm.edu.my/id/eprint/86375/1/86375.pdf; https://ir.uitm.edu.my/id/eprint/86375/; http://ejssh.uitm.edu.my

Malaysian hotels have suffered significant revenue losses because of the COVID-19 outbreak. As numerous different courses of action were pursued, including firing staff, closing hotels temporarily or permanently, and—in the worst case— filing for bankruptcy, many businesses were discovered to need t...