Effect of technology use in hotel towards guest engagement / Siti Farhanah Md Yusoff & Wan Noor Shuhada Idayu Wan Hamid

• Main Authors: Md Yusoff, Siti Farhanah, Wan Hamid, Wan Noor Shuhada Idayu
• Format: Student Project
• Language: English
• Published: 2017
• Subjects: Hospitality industry. Hotels, clubs, restaurants, etc. Food service; Hotels. Bed and breakfast accommodations
• Online Access: http://ir.uitm.edu.my/id/eprint/36912/1/36912.PDF; http://ir.uitm.edu.my/id/eprint/36912/

Production industry had been greatly affected by the technology changes. Service industry including the hotels is also not excluded from the technology impact. This study will review 79 articles to know the effect of technology use in hotel towards guest’s engagement. By reviewing others articles, w...