A model linking HRM practices, service-oriented OCBs & organizational performance in Malaysian hotel industry/ Lee-Yen Foo ... [et al.]
Customer contact employees are the major and direct interface contact with existing and potential customers of hotels. Customer contact employees’ behaviours and service performance are factors for a hotel to be successful. Hotels have to pay a great attention on the human resource management (HRM)...
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| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Faculty of Hotel & Tourism Management, Universiti Teknologi MARA
2020
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/67441/1/67441.pdf https://ir.uitm.edu.my/id/eprint/67441/ https://www.jthca.org/ |
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