A model linking HRM practices, service-oriented OCBs & organizational performance in Malaysian hotel industry / Lee-Yen Foo … [et al.]

Customer contact employees are the major and direct interface contact with existing and potential customers of hotels. Customer contact employees’ behaviours and service performance are factors for a hotel to be successful. Hotels have to pay a great attention on the human resource management (HRM)...

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Bibliographic Details
Main Authors: Foo, Lee-Yen, Ghazali, Hazrina, Zawawi, Dahlia, Mohamad, Siti Fatimah, Othman, Mohhidin
Format: Article
Language:English
Published: Universiti Teknologi Mara Selangor 2019
Subjects:
Online Access:http://ir.uitm.edu.my/id/eprint/32315/1/32315.pdf
http://ir.uitm.edu.my/id/eprint/32315/
https://www.jthca.org/
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