Study on customer satisfaction towards after-sales service by Mercedes-Benz Malaysia / Norain Karim
These days all organizations are realizing the significant of customer-centered philosophies. One of the key challenges of them is how they manage service quality, which holds a great important to customer satisfaction. The purpose of this research was to gain a better understanding of the service q...
Saved in:
Main Author: | Karim, Norain |
---|---|
Format: | Student Project |
Language: | English |
Published: |
Faculty of Business and Management
2011
|
Subjects: | |
Online Access: | http://ir.uitm.edu.my/id/eprint/28207/1/PPb_NORAIN%20KARIM%20BM%20M%2011_5.pdf http://ir.uitm.edu.my/id/eprint/28207/ |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
-
The relationship between service quality and customer satisfaction at Chancellery of Universiti Malaysia Terengganu / Norain Abd Wahid
by: Abd Wahid, Norain
Published: (2014) -
Customer satisfaction towards service centre at Perodua Sales Sdn. Bhd. Kuching Branch / Razami Mohamad Jamali
by: Mohamad Jamali, Razami Mohamad
Published: (2002) -
A study on an assessment of after sales-service delivered by Telekom Malaysia Berhad / Dennie Dimpat
by: Dimpat, Dennie
Published: (2012) -
Determinants of satisfaction for automotive after sales service quality: a preliminary application of AutoSERVPERF Model / Nooraini Mohamad Sheriff, Nur Idayu binti Roslan and Yuhanis binti Yusoff
by: Mohamad Sheriff, Nooraini, et al.
Published: (2020) -
Customer service and customers’ satisfaction towards TM Sungai Petani customer service: TM customers’ perspective/ Muhamad Aiezat Aiman Nazri
by: Aiman Nazri, Muhamad Aiezat
Published: (2015)