Stay or switch: the influence of perceived service recovery on customer satisfaction
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Main Authors: | Loke, Chee Kian, Yong, Carven Kah Ven, Lim, Yong Jun, Tiong, Siew Ting |
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Format: | Final Year Project / Dissertation / Thesis |
Published: |
2018
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Subjects: | |
Online Access: | http://eprints.utar.edu.my/2897/1/fyp_MK_2018_LCK_%2D_1402893.pdf http://eprints.utar.edu.my/2897/ |
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