Hotel Restaurants’ Service Quality, Customer Satisfaction and Loyalty: A Test of Mediation
Service loyalty, with its final effect on repurchasing by customers, appears to have received relatively little attention. This study starts by first delineating the concept of service loyalty and proceeds to distinguish between service quality and customer satisfaction. The sample consisted of 4...
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| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
2016
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| Subjects: | |
| Online Access: | http://eprints.unisza.edu.my/5436/1/FH02-FSSG-16-07492.pdf http://eprints.unisza.edu.my/5436/ |
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