Stay or switch: the influence of perceived service recovery on customer satisfaction

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Bibliographic Details
Main Authors: Loke, Chee Kian, Yong, Carven Kah Ven, Lim, Yong Jun, Tiong, Siew Ting
Format: Final Year Project / Dissertation / Thesis
Published: 2018
Subjects:
Online Access:http://eprints.utar.edu.my/2897/1/fyp_MK_2018_LCK_%2D_1402893.pdf
http://eprints.utar.edu.my/2897/
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