Determinants of customer-perceived service quality and their relationship to customer satisfaction and loyalty in Agrobank / Dido Dandu
Purpose - This study attempts to examine the determinants of customer-perceived service quality and their relationship to customer satisfaction and loyalty in Agrobank. Design/methodology/approach - In 2000 Bahia and Nantel proposed a specific scale, the BSQ, (Bank Service Quality) for measuring per...
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| Format: | Student Project |
| Language: | English |
| Published: |
2010
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| Online Access: | https://ir.uitm.edu.my/id/eprint/96694/1/96694.pdf https://ir.uitm.edu.my/id/eprint/96694/ |
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