E-banking services and customer satisfaction: focus on a private bank in Malaysia
, This study attempts to assess the quality of the service provided to E-banking customers of one of the private banks in Malaysia. The purpose of this study is to investigate the effect of security and privacy, reliability, system availability, and website design on customer satisfaction in E-banki...
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| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Human Resource Management Academic Research Society
2022
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| Subjects: | |
| Online Access: | http://eprints.utm.my/id/eprint/100707/1/MazuwinHajaMaideen2022_EBankingServicesandCustomerSatisfaction.pdf http://eprints.utm.my/id/eprint/100707/ http://dx.doi.org/10.6007/IJARBSS/v12-i10/13077 |
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