Does service recovery matter? Relationships among perceived recovery justice, recovery satisfaction and customer affection and repurchase intentions: the moderating role of gender

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Bibliographic Details
Main Authors: Ali, Muhammad Asghar, Ting, Ding Hooi, Isha, Ahmad Shahrul Nizam, Ahmad-Ur-Rehman, Muhammad, Ali, Shoukat
Format: Article
Published: Emerald Publishing Limited 2023
Online Access:http://scholars.utp.edu.my/id/eprint/37213/
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