The Impact of Consumer Empowerment on Customer Satisfaction in Banking
It is evident from the literature that linking customer empowerment to consumer satisfaction has become important. Customer involvement, firm’s responsiveness and face-to-face contact are the contexts measured for the above relationship. Consumer tastes, preferences, and behavior continuously chang...
Saved in:
Main Author: | Abubakar Ally, Ahmed Baalwy |
---|---|
Format: | Thesis |
Language: | English |
Published: |
2014
|
Subjects: | |
Online Access: | http://eprints.intimal.edu.my/859/1/172.pdf http://eprints.intimal.edu.my/859/ |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
-
Integration of customer relationship management and service quality towards customer satisfaction leading to consumer intention to purchase banking products
by: Hassan, Sheila Sa’Odah
Published: (2014) -
Transformational leadership, empowerment, and job satisfaction: the mediating role of employee empowerment
by: Choi, S. L., et al.
Published: (2016) -
Service Quality, Trust and Customer Satisfaction on Customer Loyalty: A Study of Banks in Malaysia
by: Chen, Kai
Published: (2012) -
Employee empowerment and job satisfaction: an empirical study of Malaysian management
by: al-Kahtani, Ali Hussain, et al.
Published: (2011) -
The Impact of Relationship Marketing On Customer Loyalty in Malaysian Banks
by: Zhou, Ruijie
Published: (2012)