Influence of Empowerment and Perceived Organizational Support on Overall Job Satisfaction of Call Centre Employee

This research is intended to analyze the nature of overall empowerment (EMP), four dimensions of empowerment namely competence (COM), meaning (MEA), impact (IMP), self-determination (SD) and perceived organizational support (POS) in relation to overall job satisfaction (SAT) of call centre front-lin...

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Bibliographic Details
Main Author: Siou, Xiao Jian
Format: Thesis
Published: 2010
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