A study of the relationship between service quality and customer loyalty on train services in Kelantan
This study been conducted to find out the relationship between service quality and customer loyalty on train service in Wakaf Bharu, Kelantan. The researchers use the SERVQUAL five dimensions by Parasuraman,VA,. Zeithml and LL Berry.Gronroos customer loyalty model been used in this research. The fiv...
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| Main Authors: | , , |
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| Format: | Undergraduate Final Project Report |
| Published: |
2015
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| Online Access: | http://discol.umk.edu.my/id/eprint/6593/ |
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