The influence of service quality and customer satisfaction on customer loyalty in E-commerce settings
This study aims to determine the influence of service quality and customer satisfaction on customer loyalty in electronic commerce settings among professionals working in Sabah. The objectives of this study can be achieved by examining the relationship between customer loyalty and e-service quality...
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| Format: | Thesis |
| Language: | English |
| Published: |
2011
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| Online Access: | https://eprints.ums.edu.my/id/eprint/7697/1/mt0000000273.pdf https://eprints.ums.edu.my/id/eprint/7697/ |
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