Measuring service quality level at One Stop Solution Pos Malaysia Butterworth : application of servqual dimension / Sahhidan Harun
The global and complexity of today’s competitive business environment have make customers satisfaction as one of the most important sources of competitive advantage for the service industries. Many of the leading companies and organizations have started to exploit opportunities to face this situatio...
Saved in:
Main Author: | Harun, Sahhidan |
---|---|
Format: | Student Project |
Language: | English |
Published: |
2013
|
Subjects: | |
Online Access: | https://ir.uitm.edu.my/id/eprint/67052/1/67052.PDF https://ir.uitm.edu.my/id/eprint/67052/ |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
-
The relationship between customer satisfaction and customer loyalty / Nur Azirah Azeni
by: Azeni, Nur Azirah
Published: (2014) -
A study on gap analysis in automotive industries towards service quality in EESB / Auni Salbiah Razali
by: Razali, Auni Salbiah
Published: (2014) -
The impact of service quality dimensions (SERVQUAL) on customer satisfaction at Tabung Haji Tampin / Nor Asyrani Nekmat and Noor Nadiah Zainal Abidin
by: Nekmat, Nor Asyrani, et al.
Published: (2013) -
Examining SERVQUAL instrument on the study of relationship between customer satisfaction and the service quality of UiTM Jengka Pahang panel clinics / Nurul Nadia Abd Aziz … [et al.]
by: Abd Aziz, Nurul Nadia, et al.
Published: (2011) -
Attributes affecting quick service restaurants revisit intention among student of higher learning institutions / Wan Nor Farawahidah Mohd Khamis ... [et al.]
by: Mohd Khamis, Wan Nor Farawahidah, et al.
Published: (2022)