Measuring service quality level at One Stop Solution Pos Malaysia Butterworth : application of servqual dimension / Sahhidan Harun

• Main Author: Harun, Sahhidan
• Format: Student Project
• Language: English
• Published: 2013
• Subjects: H Social Sciences (General); HF Commerce; Consumer satisfaction; Malaysia; Research; Quantitative research
• Online Access: https://ir.uitm.edu.my/id/eprint/67052/1/67052.PDF; https://ir.uitm.edu.my/id/eprint/67052/

The global and complexity of today’s competitive business environment have make customers satisfaction as one of the most important sources of competitive advantage for the service industries. Many of the leading companies and organizations have started to exploit opportunities to face this situatio...