Examining SERVQUAL instrument on the study of relationship between customer satisfaction and the service quality of UiTM Jengka Pahang panel clinics / Nurul Nadia Abd Aziz … [et al.]
The purpose of this paper is to examine the suitability of SERVQUAL instrument as a measurement of UiTM employees' satisfaction and panel clinics service quality. The main instrument of this study is a set of questionnaire adapted from Etgar & Fuchs (2009). Some modifications were made to t...
Saved in:
| Main Authors: | , , , |
|---|---|
| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2011
|
| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/38165/1/38165.PDF https://ir.uitm.edu.my/id/eprint/38165/ |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|